- What should I do if I forget my password?
- Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
- How can I update my account information?
- Log in to your account, click on your username at the top right corner, go to the "Account" section, and update your information as needed.
- How do I contact customer support?
- You can contact our customer support team via email at support@gamblersrank.com.
- Is my personal information secure?
- Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your data.
- What is 'Gambling Preferences Questionnaire' and why is it mandatory to fill in?
- The 'Gambling Preferences Questionnaire' is a simple survey tool we are using for gathering information regarding your most important gambling-related preferences. It is mandatory to fill in due to its pivotal role in forming your GamblersRank Rating score as well as creating your own review page on our website.
- What is 'Gambling Venture'?
- The 'Gambling Venture' feature allows you to share info about your previous experiences with gambling Operators. It's also an important part of forming your GamblersRank Rating score.
- How does 'Gambling Venture' work?
- Go to the website of the Operator for which you intend to share a Gambling Venture. Find the section on that Operator's website where both your registered email (or username) and payment transaction/s are visible, then take a screenshot. Login to your GamblersRank account, click on your username at the top right corner, go to the "Dashboard" section and upload the screenshot following the instructions. We will review and confirm the screenshot verification within 96 hours.
- How can I help grow the community and earn rewards?
- We've developed a multi-tiered system that rewards players for their invaluable help in growing the community. You can refer a friend and boost your GamblersRank wallet.
- How do I refer a friend and earn money?
- Login to your GamblersRank account, click on your username at the top right corner, go to the "Referrals" section and you'll find a referral link that you can copy and send to your friends. It's easy!
- When will I receive my referral reward?
- To receive your referral reward, a casino needs to get in touch with one of your referred players.
- What determines the amount of revenue I receive?
- The revenue you receive depends on the referred player's ranking and the size of your referral network.
- Where can I find more detailed information about the referral program?
- For more detailed information, please read our Player Referral Network (PRN) and Incentive Model (IM) page.
- How can I cashout my wallet balance?
- You need to accumulate min $100 in your GamblersRank wallet before requesting a cashout. Currently we support only Bitcoin payments.